Juno.com email issues?

I didn't even know that Juno was still around. (Seems like ancient history to me!)  But a mailing list that I manage has several members with Juno addresses that have apparently worked fine for the 18 months or so that I've had it and suddenly emails are not going through to them.  Does anyone know anything about Juno and whether there are problems currently that are likely to be fixed or if they are at death's door?  I'm not sure what to tell the people who have them (who are likely not to be very computer literate, I suspect.)



If the emails are bouncing the bounce messages will have a clue. There's a difference between bounce messages and retry messages and what the imply.

If the messages are going into a black hole then they're being received by a server, but they could still be going into a black hole or a spam quarantine.

Beyond that I haven't heard of Juno in - I was gonna say years, but it could be decades. I can only guess at the age of the people using it, but THEY are probably likely on death's door if they're so out of touch they're still using it. (I thought my friend that was still on Yahoo! Mail was lazy, this would take the cake.)


qrysdonnell said:

If the emails are bouncing the bounce messages will have a clue. There's a difference between bounce messages and retry messages and what the imply.
If the messages are going into a black hole then they're being received by a server, but they could still be going into a black hole or a spam quarantine.
Beyond that I haven't heard of Juno in - I was gonna say years, but it could be decades. I can only guess at the age of the people using it, but THEY are probably likely on death's door if they're so out of touch they're still using it. (I thought my friend that was still on Yahoo! Mail was lazy, this would take the cake.)

 It's a retirees group, so yes, they are probably in their 70s or 80s.  (The younger retirees mostly have gmail or at least yahoo addresses ... a few aols, etc. mixed in.)  But they - the juno addresses - never had a problem until just now, which is why I hadn't even noticed them in the big list I use, which I inherited from a predecessor.

There were two message for each address (first a delay, then a failure).  The first one said:

Delivery incomplete

There was a temporary problem delivering your message to xxxx@juno.com. Gmail will retry for 28 more hours. You'll be notified if the delivery fails permanently.


The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mx.dca.untd.com. 64.136.44.37: 450 Temporarily access denied ] [mx.vgs.untd.com. 64.136.52.37: 450 Temporarily access denied ]

The second one said:

Message not delivered

There was a problem delivering your message to zipper199@juno.com. See the technical details below.


The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mx.vgs.untd.com. 64.136.52.37: 450 Temporarily access denied ] [mx.dca.untd.com. 64.136.44.37: 450 Temporarily access denied ]

Those google links just mention the possible issues ... including "The recipient server did not accept ..."  (I'm using a gmail account to send the emails to these recipients.)


So, something has happened with Juno's server.  (But there are no clues at www.juno.com and google searches didn't turn up anything for me.)


So that message is saying that they connected to a server that is the server that juno.com has listed as handling mail for that domain. And Gmail said "hey I've got a message for this guy" and Juno responded with '450 Temporarily access denied'.

Messages from receiving mail servers are generally as helpful as the receiving mail server wants them to be, and in this case it's not terribly helpful at all. The only real solution would be for the people in question to ask Juno about it - or get a grandkid to ask for them...

I wouldn't be surprised if something like Juno is just running on fumes though, so who knows if there's even real people working there that manage things. The fact that emails from a very reputable email service (Gmail) are being blocked without specific error messages. I mean they've managed to even set things up with an error message that doesn't make any sense.

If I had to take a guess, I'd say that Juno has some sort of spam detection system that has misfired and is blocking Gmail en masse. Which is pretty dumb. Sure, some spam does get sent out from their servers, but they're actually pretty aggressive at detecting and stopping hacked accounts. But you know, Juno's not going to have a the best and the brightest working for them these days, so maybe they just bought some product and turned it on and let it do its stuff. For all I know it could just be some servers in a cloud somewhere managed by no one and every once in a while some guys in a suit at some holding company ask some contractor to do some maintenance. I wouldn't be surprised if that was the case.


As a test, I sent email to an invalid juno address, and I got a bounce message saying it was invalid. So it's working to some degree, for whatever that's worth.



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